FAQ
Frequently Asked Questions
About us
Who We Are:
Shapestylers is an empowering, inviting, and fashion-forward shapewear line for women. Our mission is to highlight what women of all shapes and sizes love about their bodies. Our high-quality shapewear comes in a diverse range of sizes and is exceptionally affordable for the high level of quality.
Our Core Values:
Body Positivity • We love ourselves. Full stop. We celebrate what makes us feel beautiful and powerful. Our bodies do so much for us. They take us places, teach us valuable lessons, and are stronger than we often realize. So let’s celebrate and respect our bodies—every single shape and size and skin tone.
Comfortable Confidence • We deserve to be comfortable in the clothes we wear. Life is too short to feel restricted and closed off. We need the freedom to run, laugh, bend over, sit, and dance comfortably. Shapestylers gives us the freedom and confidence to be ourselves every single day.
Environmentally-Friendly • Shapestylers is committed to reducing waste with earth-loving practices like using textiles that rapidly biodegrade and less plastic packaging. We must do our part to ensure the safety and future of our planet.
How to choose a right size?
Measure your waist, bust, and hips to find your Shapestylers size.
If your waist and hip measurements fall within different sizes, choose the larger size.
What is the difference between the levels of compression?
- Light Control or Smoothing: Everyday shapewear pieces that smooth trouble spots so you can feel confident and be comfortable during your daily activities.
- Medium Control or Shaping: Flexible control shapewear is made with stretchy high-quality fabrics that comfortably moves with your body while adding contours to your body.
- High Control or Sculpting: Firm control to provide even more contouring to your figure. Firm control shapewear is perfect for formal outfits like wedding dresses and evening gowns.
Shipping & Delivery
SHIPPING POLICY
• We offer free standard shipping on all orders €85+ in the EU and UK.
Orders typically ship the next business day. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 15 business days. We do not ship on Saturdays, Sundays or holidays. Orders placed Friday-Sunday will ship out Monday.
Please note that we do not deliver to PO Boxes or APO addresses.
For more information on international shipping, please contact us support@shapestylers.com
While we do all we can to ensure your order is delivered on time, Shapestylers.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
SHIPPING TIMES
Standard Delivery: 5-7 business days
Please note, shipping times do not include the standard 1-3 business day processing time it takes for the order to ship out.
SHIPMENT TRACKING
Tracking number are assigned to packages when they ship. You will receive an email with your tracking number and a link to check the status.
How do I apply my Discount Code
You can enter your discount codes on the last page before you click ‘ Complete Order’ you will find a box to enter your discount code. Once you have entered this code, click ‘apply’. Your total amount will be updated to reflect the discount.
LOST OR STOLEN PACKAGES
Please contact support@shapestylers.com if you believe your package was lost or stolen.
Shipment tracking
Tracking number are assigned to the packages when they shiped. You will receive an email with your tracking number and a link to check the status.
Please check your email inbox and spam folder.
How do I wash my shapewear?
Refer to each product’s interior care instructions label for specific information. To keep your shapewear in "shape" and increase longevity, hand wash each piece in cold water and lay flat to dry.
Exchanges & Return Policy
60 days return guarantee.
· Products must be returned unworn, unwashed, in their original condition and with all tags attached.
· Please include the original order packing slip in your return package.Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
· For instructions on how to ship the returned products, refer to the email received after placing the return request.
How to request a return
1. When returning any part of your order, please make sure there is no artificial damage to the products. And the tags and packages are in good condition.
2. Email to support@shapestylers.com with your Order ID (e.g. #1234 ), items’ photos (with tag and package bag) and the detailed return reason.
3. Our customer service team will reply with solutions and return instructions in 1-2 business days.
How to get refund
· If the product is not a quality problem, only because of personal dislike the size/color/other issues, you will be request to return the package first. And shipping fees from the order is NOT refundable.
· If your request of return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.
· Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.
· You can always contact us for any refund questions at support@shapestylers.com.
Contact us
Email to support@shapestylers.com
Please check the reply from your email inbox and spam folder after you send an email to us.